Getting Started in Service Design: A How-To-Do-It Manual For Librarians

Getting Started in Service Design: A How-To-Do-It Manual For Librarians

  • Publish Date: 2017-07-03
  • Binding: Paperback
  • Author: Joe J. Marquez;Annie Downey
Regular price $83.24 Sale price $75.81

Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. Escorting readers through all the fundamentals, this how-to-do-it manual



  • introduces the service design concept, what it is used for, and how it can benefit every institution;

  • includes a checklist for determining if service design is the best approach;

  • describes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a thick description of the library s users and behavior;

  • explains the importance of making assessment part of the fabric of the library, and offers tools following through;

  • reviews real-life examples of implemented service design, spotlighting how students and researchers use library services;

  • provides templates for documenting service design; and

  • offers advice for moving forward and managing change.


This book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.

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