21 Ways to Defuse Anger and Calm People Down (Audio CD)

21 Ways to Defuse Anger and Calm People Down (Audio CD)

  • Publish Date: 1818-12-25
  • Binding: Audio CD
Regular price $39.41 Sale price $19.87

Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork. Disputes bring your workplace to a halt, and mishandled anger damages relationships and stifles teamwork. But the good news is, you can learn to manage other people's anger and turn it into a catalyst for positive change. With this program, you'll discover 21 specific anger-reducing techniques you can use with your coworkers, customers, employees, bosses, or anyone else who needs a cool head to calm them down. Program Highlights: * The first thing to do when confronted by an angry coworker * How to keep yourself calm when provoked by an angry person * Ways to help coworkers sidestep emotions and concentrate on solutions * One thing you should always do before jumping into the middle of a conflict * Precise language to use in the heat of outbursts, hostility, and personal attacks

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